FAQ

FREQUENTLY ASKED QUESTIONS 

1. Product Information

  • Q: Are your skincare products safe for everyone?
    A: Our skincare products are crafted with natural, high-quality ingredients to suit a variety of skin types, including sensitive skin. However, it is the customer’s responsibility to review the ingredient list provided on our website and product packaging to ensure there are no potential allergies to any components. If you’re unsure, we recommend consulting with a healthcare professional or performing a patch test before use.

  • Q: What materials are used in your candles?
    A: Our candles are made with 100% natural soy wax & bee wax and are infused with premium, phthalate-free fragrances. We focus on sustainability and high-quality ingredients to ensure a clean, long-lasting burn.

2. Orders and Shipping

  • Q: Where do you ship?
    A: We currently ship across Europe, and we’re excited to expand to the US, Australia, and Latin America soon! Stay tuned for updates.

  • Q: How long does shipping take?
    A: Depend on which delivery mode you chose to go for. Standard 7 - 15 Business Days or Express Delivery 3-7 Business Days. You’ll receive a tracking number as soon as your order is dispatched to keep you updated.

  • Q: Can I change or cancel my order after placing it?
    A: Orders can only be modified or canceled within 24 hours of placement. Please contact us as soon as possible, and our Concierge Advisors will assist you.

3. Returns and Refunds

  • Q: What is your return policy?
    A: Due to the customized nature of our products, returns are only accepted for items that arrive damaged or faulty. Please review our full return policy link here for more details.

  • Q: Who pays for return shipping?
    A: Return shipping costs are the responsibility of the customer. However, we are always here to guide you through the process to make it as smooth as possible.

4. Caring for Your Products

  • Q: How do I care for my skincare products?
    A: Store your skincare products in a cool, dry place away from direct sunlight. Always close the lids tightly to preserve freshness.

  • Q: How do I get the best burn from my candle?
    A: To ensure an even burn, trim the wick to 1/4 inch before lighting, and allow the wax to melt evenly across the surface during the first burn. 

  • Q: Are your binders durable enough for daily use?
    A: Absolutely! Our binders are crafted with high-quality materials to withstand daily use while maintaining their elegant appearance.

5. Contact and Support

  • Q: How do I contact your team for assistance?
    A: Our Concierge Advisors are here to help! You can reach us at Contact Us . We aim to respond within 24 hours.

  • Q: Do you offer personalized product recommendations?
    A: Yes! Our Concierge Advisors are happy to help you choose the perfect products for your needs. Simply reach out to us Contact Us .