Aisíocaíochtaí & Malartuithe
At AExpress, we are dedicated to delivering products of the highest quality, crafted with care and precision. To ensure this standard is upheld, returns are limited to damaged or faulty items.
Reporting Damaged or Faulty Items
We are committed to resolving any issues with your order promptly. Please contact us within 14 days of delivery at Contact Us Page or Live Chat, including:
- Your order number
- A brief description of the issue
- Photos of the damaged or faulty item
Once we’ve reviewed your request, we will provide instructions for a replacement or refund.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. This policy allows us to maintain the uncompromising standards of quality and care that define AExpress. As we continue to grow, we are committed to enhancing your experience in every way possible.
Please Note
- Skincare Products: Due to hygiene and safety reasons, returns are only accepted for unopened and unused items that arrive damaged or faulty.
- Candles and Binders: Items must be returned in their original, unused condition.
- Sale Items: Items purchased during a sale or promotion are final sale and are not eligible for returns or exchanges, unless they arrive damaged or faulty.
- Returns for reasons other than damage or defects cannot be accepted due to the customized nature of our products.
If you have any questions, please don’t hesitate to reach out to us at Contact Us Page or Live chat.